Patient Service Representative; PSR - Primary Care Clinic

Job Summary

Department: 09121 AMG Beverly – Building Operations, full‑time, 40 hours per week.

Schedule:

Monday‑Thursday 10:30a‑7p;
Saturdays 7:30a‑12n; or Monday‑Friday with one day off. Pay: $19.80 – $29.70 hourly. Bilingual Spanish preferred. Eligible for benefits.

Advocate Medical Group (AMG), part of Advocate Health, the largest nonprofit health system in Illinois and Wisconsin. Beverly AMG site is a high‑volume primary care clinic in Chicago, IL. The team delivers comprehensive preventive care and acute/chronic disease management.

• Support providers and patients by greeting visitors and answering calls about appointments, tests, referrals, billing, and other services.
• Enter billing information at time of service into patient accounting system; follow up on missing data.
• Assist clinical staff in maintaining accurate medical records in accordance with practice and group standards.
• Collect payment at time of service and ensure accurate entry of address, insurance coverage, and other billing details.
• Handle difficult callers/customers and patients in a professional manner.

• High school diploma or equivalent.
• One to two years of related customer‑service experience.
• Experience handling difficult callers/customers/patients.

• Ability to function in a high volume, multi‑task environment.
• Must lift up to 35pounds; use patient‑handling equipment for loads over 35pounds or when assistance is required.
• Work in a crowded or closely shared workspace; exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.

• Competitive base salary within the stated pay range.
• Premium pay for shift, on‑call, or other duties.
• Annual performance‑based incentive pay for select positions.
• Paid time off and flexible schedules.
• Medical, dental, vision, life, short‑ and long‑term disability insurance.
• Flexible spending accounts for health and dependent care.
• Family benefits including adoption assistance and paid parental leave.
• Defined‑contribution retirement plan with employer match.
• Educational assistance program.
• Paid time off and wellness programs.

Advocate Health is an equal opportunity employer and encourages applications from all qualified individuals.