Leave of Absence Coordinator

Leave of Absence Coordinator / Representative

Location:

Chicago, IL 60604

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on‑going claim management is within company service standards and industry best practices.

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer‑oriented, naturally empathic and solution‑focused.

• Establish FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments, and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identify action plan, determine benefits due, and make timely case decisions based on service expectations as established by the client.
• Communicate decisions and ongoing expectations with claimants and clients.
• Maintain professional client relationships.
• Attendance during scheduled work hours is required.

• Education & Licensing:
  High school diploma or GED required.
• Skills:
  
  Strong oral and written communication, computer literate—including Microsoft Office, organizational skills required.
• PC literacy, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Experience:
  
  Clerical or customer service experience or equivalent combination of education and experience preferred.

• A stable, consistent work environment—both in‑office and virtual.
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands.
• A dedicated mentor and manager to guide you every step of your career journey.
• Career development and promotional opportunities as you take on new responsibilities.
• A diverse, all‑inclusive benefits package designed to support your mental, physical, financial, and professional well‑being.
• Benefits include medical, dental, vision, 401(k), PTO and more.
• Competitive starting pay (starting at $19.31 per hour, location specific).

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical:
Ability to sit at a desk for an extended period while operating a computer and phone system. Travel as required.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Auditory/Visual:
Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.