Ambassador ​/ Host

Job Details

• Title: Ambassador
• Location: 0ZW96 - Flight Club Chicago - Chicago, IL 60601
• Position Type: Part Time
• Salary Range: $18.00 - $20.00 hourly
• Department: Front of House
• Reporting To: Floor Manager
• FLSA Status: Non-exempt

Company Overview:
The world’s first Social Darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts® experience to create a truly unique entertainment experience. Operating in major cities across the U.S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment.

To date, over 10 million people have experienced Flight Club and over one billion darts have been thrown. Learn more at

The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in set up. The role is crucial to day‑to‑day operations from the first impression of a warm welcome to the last, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming.

Emphasis on product knowledge is essential to deliver an experience above the ordinary. Together, team members create an atmosphere of fun in a positive culture of teamwork and hard work.

At State of Play, our mission is to create moments of joy and connection through the power of play.

• We Take the Initiative:
  Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• We’re Thoughtful:
  We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence:
  We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins:
  Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

• Listen to the Customer:
  Greet and respond to all guests with a genuine friendly greeting and goodbye, guide and educate our guests on our brand upon entry and as you usher them to their location, host and assist in facilitating any tournament play, build rapport with guests, be active in assisting, and communicate requests.
• Be Respectful of Company Resources:
  Ensure bathroom checks are completed and coat check is organized, maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily, troubleshoot any technical issues in venue including providing updates on technology and new software rollouts, perform routine maintenance on all physical components of the gaming area (including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the woodwork to Company standards), and ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager.
• Show Urgency:
  Report for all scheduled shifts punctually in proper attire and health and hygiene standards, accurately enter all guest information into the system and assign proper time to guests, answer phones providing accurate availability and send proper information to the sales team, accurately know all numbers to tables and gaming areas, complete opening, closing, and running duties as assigned each shift, and follow all health and safety guidelines, maintaining proper procedures and reporting hazardous situations or incidents to management.
• Create Positive Energy:
  Visit local businesses as assigned, to provide them with swag, treats, etc., and educate…