Aragon Ballroom - Usher​/Scanner​/ID Checker​/Coat Check

Job Title

This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.

Duties may include: working coat check, scanning tickets at venue entrances, checking guest 's to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information.

• Welcome guests with a smile
• Scan guest tickets upon entry to the venue
• Allow guests with valid tickets to enter
• Advise guests with invalid tickets what their recourse is
• Answer guest questions
• Check-in guests on VIP list

• Assist guests with locating their seats.
• Check tickets for entry into various seating locations throughout the venue during the event.
• Provide assistance to guests with special needs, such as helping with seating accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
• Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
• Assist guests with any questions or needs
• Provide great customer service to all of our guests to ensure a memorable experience.
• Follow all health and safety guidelines issued by State and Local government.
• Perform all other duties as assigned or needed.

• Take patrons' coats at events and hang neatly in designated spots
• Give patron a ticket to enable them to pick up their coat
• Ensure each patron receives the proper coat
• Take payments as needed
• Answer questions and handle complaints from customers
• Collect lost items after events and store them
• Handle lost and found requests

Required:

• Must be at least 18 years of age
• Customer service friendly attitude and exceptional communication skills
• Sense of urgency
• Time management
• Critical thinking and decision making
• Ability to work in fast-paced environment

Preferred:

• Must have high school diploma or equivalent.
• At least 2 years in Customer Service and communications
• Valid BASSET certification
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Acute sense of judgment, tact, and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Equal Employment Opportunity

Live Nation is passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or…