Front of House Manager, Auditorium Theatre
Listed on 2026-08-08
-
Entertainment & Gaming
Event Management & Planning, Customer Service Rep, Music & Audio Production
Front of House Manager, Auditorium Theatre
Position Title Front of House Manager, Auditorium Theatre
Category
Category Administrative
Position Number
Posting Number
Posting Number S0001370
Location
Location Chicago
Open Date
Open Date 06/02/2026
Close Date
Open Until Filled? Yes
Job Type
Job Type Full-Time
Working Hours
Position Summary
MISSION :
The Auditorium, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.
COMMITMENT :
The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.
The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team.
Roosevelt University offers many great benefits.
The salary range for this position is $55,000-$65,000
Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B.
She can be reached at or TitleIX.
Knowledge,
Skills and Abilities
Required
- Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environment
- Solid working knowledge of AXS and Ticketmaster ticketing software
- Supervision and management of large diverse staff
- Available to work a flexible schedule, including evenings, weekends, and Holiday hours
- Proven team building skills
- Excellent verbal and written communication skills
- Solid organizational skills
- Highly computer literate
- Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment
- Strong spirit of optimism and collaboration.
- Active commitment to Inclusion, Diversity, Equity, and Accessibility ( IDEA )
Years of Experience Required
Years of Experience Required 8-10
Required Education
Required Education Bachelor's Degree
Certification/Licensure Required
Minimum Qualifications
See knowledge skills and abilities above.
Preferred Qualifications
Equipment Operated
Working Conditions
Standard Office Working Environment and Public-facing among Theatre audience
Priority Application Instructions
Departmental Contact Information
Essential Job Functions
Duty and Responsibility
- Deliver the highest caliber of guest services during all events and functions within the Theatre
- Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service orientated operations
- Responsible for a safe and efficient in-gress and e-gress
- Coordinate start of show, intermissions, and other necessary event requirements with the Production Team
- Schedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT , Doormen, Tour Guides, and Volunteers
- Manage, update, and expand Backstage Tour program to ensure a revenue generating operation
- Respond to escalated emergencies or guest related issues/concerns in a timely manner
- Handle all ADA requests and accommodations
- Collaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basis
- Handle all event related documentation i.e. Incident, emergency, employee, security, and house flash reports
Percentage Of Time
Percentage…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).