Guest Experience Lead & Show Operations Coach
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-19
Listing for:
Museum-of-Ice-Cream
Full Time
position Listed on 2026-08-19
Job specializations:
-
Entertainment & Gaming
Event Management & Planning, Customer Service Rep, Event Staff/ Venue Crew
Job Description & How to Apply Below
Museum of Ice Cream is seeking a Show & Service Lead Ambassador to guide guest interactions and show operations. You will manage ticketing, retail, ice cream delivery, and staff roles while ensuring a safe, engaging guest experience aligned with brand standards.
Lead by example in training and coaching the Service & Show Team, handle escalations professionally, and drive revenue through strong guest relations and event coordination. Ability to work evenings, weekends, and events is essential.
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