Sportsbook Supervisor; Temporary) arrow_forward

Native American Indian Preference in hiring policy is adhered to at all times;
Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The primary responsibility of the Supervisor
- Sports book is to oversee the daily operation of the Sports book, to include oversight of data and wagering systems, odds board, TV’s and overall Sports book area. Provides exceptional guest service to all Sports book guests, including successfully managing guest issues/concerns. As a knowledgeable person on sports wagering, they educate guests on all sports wagering options. At the end of each shift, the Supervisor
- Sports book will be responsible for reconciling the assigned cash drawers. Supervisor
- Sports book are unable to void any of their own transactions. Perform all duties relating to Title 31/AML compliance in front of house. Facilitate the placing of wagers by guests in a customer service friendly atmosphere. Perform responsibilities in accordance with all company standards, policies and procedures within the Sports book Department.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Directly supervises the Ticket Writer
  - Sports book.
• Responsible for practicing, supporting and promoting the company service standards at all times.
• Assist in implementing departmental policies and procedures.
• Assist in obtaining, inputting, maintaining, and recording all transactions as specified by Sports book audit and IGB regulations, including but not limited to Cash Balance Sheets, MTLs, CTRC-Ns.
• Review various Sports book reports for accuracy.
• Ensure that all IGB Rules and Regulations are adhered to at all times.
• Assist in contest sign ups (when applicable).
• Approve voided tickets at management’s discretion.
• Other duties and responsibilities as assigned.

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate degree in Related field– required
  ;
• OR Two (2) years’ Supervisory experience– required
  ;
• OR One (1) year experience as a Dual-Rate Supervisor in a WCI Gaming Department– required;
• OR Two (2) years’ experience in the hiring position’s Department– required
  .
• Minimum of one (1) year previous sports book experience.
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed.
• Must possess basic counting and mathematical skills.
• Must be able to establish and maintain effective working relationships with staff and guests.
• Understand and comply with all company, departmental and IGB Rules and Regulations, policies and procedures.
• Excellent communication skills with guests, team members and management in both written and verbal form.
• Ability to multi-task.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting…