House Manager

Job Location:

Goodman Theatre - Chicago, IL 60601, Salary Range: $23.00 - $23.00 Hourly,

JOB TITLE:

House Manager

The House Manageris responsible for supervising

Goodman Theatre’s Front of House operation andservesas the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures theoverallsafety of guestsand staff before, during and after the performance in collaboration with Goodman Theatre’s Guest Services and Facilities department, as well as athird-party security team.

This position offersadditionaladministrative support to the Front of House department as needed.

This is a part-time, hourly position, with availability requirements;this includesa mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typically from 11:30am-6pm (matinee performances) and 5pm-12am (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman's annual production of A Christmas Carol.

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building
• Supervise and support the Front of House staff for assigned performances, internal/externalrentalsand other special events
• Ensure cleanliness andtimelymaintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift
• Maintain the supply of playbills, stuffers, andadditionalmarketing materials for patrons and visitors asdesignatedby the Front of House Director
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff
• Ensure that Goodman patrons have a superior experience at the theatre
• Assist with routine inventory tracking for the Goodman Theatre Barareasand Gift Store
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation

• At least two yearsofexperience working in customer service:ideally in the special eventsor performing arts fields. Supervisory experience is strongly preferred
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority
• Demonstrated abilityto work independently and solve problems critically
• Experience working with apoint-of-sale system (Toast preferred)
• CPR/First Aid certification required (or willingness to obtain if hired)
• Basset Certification required (or willingness to obtain if hired)
• Experience in a union setting beneficial
• May berequiredto stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)
• Cansubmitavailabilityfor no less than 4 shifts (approximately 20-25hours based on show/event run times) per week. One shift per week must fall on a Saturday or Sunday performance
• Thrives in a fast-paced environment
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined…