Engagement Coordinator

United States Location/Remote
United States

• Remote
• Team Member
• Full-Time
• Requisition #: ENGAG
  002549

Work Schedule:
Monday - Friday, 9am - 5:30pm EST or 9:30am - 6pm EST

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike.

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $17.95 - $19.15 PLUS a quarterly performance-based, discretionary incentive.
  • * Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options:
  Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Engagement Coordinator plays an important role in reaching out to our active insured members to schedule their annual wellness/benefit exam. This role involves making outbound calls using a Progressive dialer, while being held accountable to minimum required that are in line with industry standards.

• Member Relationship Building & Communication
  • Build strong, sustainable relationships with members through effective customer service techniques across all communication platforms. Identify member needs, clarify information, and provide timely, accurate guidance and solutions.
• Appointment Coordination & Support
  • Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or healthcare proxies. Provide clear instructions and education to prepare patients for in‑home exams and scheduled services.
• Operational Efficiency & Documentation
  • Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service quality. Accurately document member interactions, appointment outcomes, data entry tasks, and other details that support the primary care team.

Who You Are

• Required Qualifications
  • Minimum of a High School diploma
  • Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment
  • Understanding of medical terminology
  • Proficient with Microsoft Office Suite and Dialer experience.
  • Flexibility and ability to adapt to changing work aspects…