Alternative Investment Operations

Alternative Investment Operations, Senior Analyst

Join to apply for the Alternative Investment Operations, Senior Analyst role at Hightower Advisors

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, and corporate service offerings. Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Hightower’s Investment Management team is dedicated to owning and operating the end‑to‑end investment platform (Hightower One) that facilitates delivery of investment solutions to our advisor clients. We manage a diverse suite of investment platforms, oversee implementation of investments, and collaborate with advisors to deliver best‑in‑class experience.

• Serve as key pre‑investment operations support for the firm’s private market investment platform.
• Oversee day‑to‑day operational workflows and support advisors through the subscription process.
• Escalate operational/subscription issues to vendors/funds as appropriate.
• Ensure accurate data, compliance, and operational efficiency within Hightower’s Private Market Exchange (PMX).
• Provide white‑glove service, training, and support to advisor practices using the PMX platform.
• Manage vendor support relationships, establish SLAs, and help advisors navigate external channels.
• Coordinate hand‑offs to post‑investment reporting and commitment file transfers.
• Provide insights and feedback from the field to inform ongoing process improvements.
• Develop detailed training materials and support field education.
• Document and maintain Standard Operating Procedures and KPIs to monitor process success.
• Assist with testing, documentation, and deployment of new platform functionality.
• Contribute to reporting, analytics, and audit processes to enhance transparency and accuracy.

• 5+ years of private market investment operations experience, including investor onboarding and subscription workflows.
• Experience with private market platforms such as iCapital.
• Direct work with financial advisors and comfortable creating training materials or user guides.
• Ability to explain complex processes in clear, user‑friendly language.
• Process‑driven mindset with documentation experience and understanding of end‑to‑end impacts.
• Proven ability to engage stakeholders across business and technology teams.
• Comfortable in a dynamic, entrepreneurial environment.

• Medical, dental, and vision insurance coverage from day one.
• Paid parental leave (16 weeks for primary caregiver, 8 weeks for secondary caregiver).
• On‑site mother’s lounge.
• Flexible PTO plan.
• Hybrid work schedule (minimum 3 days in office).
• Free brand‑new gym in the Chicago office.
• 401(k) matching plan.
• HSA employer contributions.
• Student loan assistance.
• Pet insurance.
• Base salary of $120,000 plus discretionary bonus (amount varies with experience).

Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer‑related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.