Accounts Receivable Clerk

Overview

Fairmont Hotels & Resorts is a network of 90 spectacular properties, with 34 more in the pipeline, in 30 countries around the globe. Properties are located from the beaches of Hawaii to the deserts of the United Arab Emirates, the heart of London, and the unspoiled national parks of Canada. Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with a multi‑million dollar pan Latin restaurant and tequila bar, Toro.

The property offers elegantly appointed guestrooms and suites, including 84 newly renovated rooms and Fairmont Gold Lounge, along with seasonal pop‑ups and luxury event space.

About the

Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description:

We invite you to join the world of luxury hospitality at Fairmont Chicago, Millennium Park, as our new Accounts Receivable Clerk. Under the guidance of the Assistant Director of Finance, you ll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring an organized and efficient accounting environment.

• Prepare accurate invoices for groups, events, corporate accounts, and longstay guests in line with Fairmont and Accor standards
• Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing
• Ensure timely distribution of invoices to clients and internal departments
• Monitor outstanding balances and follow up promptly to ensure timely payment
• Maintain the AR ageing report and escalate overdue accounts as required
• Liaise with clients to resolve billing queries professionally and efficiently
• Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness
• Prepare monthend AR reports for the Finance Manager and Financial Controller
• Support audit requirements by maintaining organized, compliant financial records
• Ensure adherence to Accor credit policies, including credit checks and approval processes
• Maintain accurate client profiles in the PMS and financial systems
• Protect guest data in line with GDPR and Accor privacy standards
• Work closely with Sales, Events, and Front Office to ensure accurate billing information
• Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions
• Attend departmental meetings to review AR performance and upcoming business
• Perform clerical work, creating and maintaining spreadsheets
• Handle customer inquiries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules
• Keep management aware of any unusual operation or financial occurrences and/or significant deviations
• Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance
• Cross-Train in other areas within the Finance Department
• Other duties, as assigned

• Accounting experience or degree in a related field is required
• Previous experience in hotel accounting preferred
• Ability to multitask, work in a fast-paced environment and have a high-level of attention to detail
• Strong written and verbal communication skills
• Demonstrate ownership and problem solving skills
• Ability to embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Ability to foster an inclusive environment where every individual feels valued and respected

• Salary expectations: Subject to experience, hourly pay will range from $27.00 to $30.00
• Visa Requirements: Successful candidates must be legally eligible to work in the United States.
• Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe…