Analyst, Investor Services

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Team Overview
Investor Relations ("IR") is the team responsible within LaSalle for all client relationship, capital raising, new product development and marketing activities to clients and prospects globally. The team consists of over 30 professionals located in 12 offices worldwide. LaSalle has over 350 institutional clients globally, invested in both private real estate as well as public securities investment programs.
Investor Services operates as a core function within the broader IR organization, providing specialized support that enhances our client relationships and capital raising capabilities. The team manages centralized investor servicing across multiple regions and time zones, supporting LaSalle's "One LaSalle" mission and "client first" culture by enhancing investor retention and meeting evolving client expectations.
The team owns critical functions including global investor onboarding, the LaSalle Investor Portal, KYC/AML procedures, ongoing account management, and regulatory compliance across multiple jurisdictions.  We manage investor communications through integrated systems and maintain legal books and records for investor data, serving as the operational backbone that enables the IR team's relationship management and capital raising activities.
Working in a highly collaborative environment, the Investor Services team coordinates with the broader IR team, Global Fund Teams and business units worldwide to manage investor queries, respond to requests for proposals (RFPs), due diligence questionnaires (DDQs), and requests for information (RFIs).
Objective of Role:
LaSalle Investment Management is seeking an Analyst to join the Investor Services team in Chicago, working within the broader IR group to provide comprehensive client service. This entry-level role reports directly to the Associate Vice President, Investor Services in Chicago with an indirect reporting relationship to the Senior Vice President, Investor Services based in the UK.  The role involves close collaboration with Investor Relations, Fund and Legal & Compliance teams, and Senior Management, as well as liaising with external service providers and clients.
The successful candidate will assist in the day-to-day management of the centralized mailbox and investor onboarding. The objective is to deliver a "best-in-class" service offering to the business and clients while developing investor servicing and operations knowledge and establishing robust processes.
Role and Accountabilities:
Facilitate comprehensive investor onboarding processes in partnership with IR and Compliance teams
Assist in managing the centralized mailbox for investor queries using Zendesk, ensuring prompt and professional responses
Process Investor Portal support and access request tickets
Respond to investor queries and provide comprehensive client service across multiple investment strategies
Assist with Request for Proposal (RFP) preparation and coordination, working closely with IR professionals and fund teams
Manage DDQ and RFI processes from initial receipt through final delivery, ensuring timely and accurate responses
Support firm-level requests including industry surveys, consultant database updates, and benchmarking studies
Coordinate responses to internal and external audit inquiries and provide requested documentation
Support data gathering, compilation, validation, and reconciliation activities
Support routine internal partner queries and respond promptly to stakeholder questions across global teams
Participate in process improvement initiatives that enhance client service delivery and operational efficiency
Identify opportunities for streamlining workflows and apply established solutions under guidance
Escalate complex matters appropriately while maintaining client service excellence

Required Experience:

Quick learner with strong organizational abilities
Capable of working independently and effectively managing multiple client requests and project deadlines
Exceptional…