Bilingual; Spanish- Mortgage processor III

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Critical customer‑facing position performing a wide range of duties related to the processing and underwriting of residential mortgage loans. Maintains contact with external and internal customers to ensure workflow and deadlines are met. Acts as the point person and coordinates processing the loan file from the time it is received in Fulfillment until final disposition. Proactively communicates status on the loan with the borrower and the Mortgage Loan Originator and manages process flow and deliverables to meet the customer’s expected closing date.

Responsible for updating the file and file notes as the loan progresses through Fifth Third Bank’s loan origination system. Conducts peer training and mentoring for new hires. Handles escalated problems and issues that require advanced knowledge. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accounts for always doing the right thing for customers and colleagues and ensures actions and behaviors drive a positive customer experience.

While operating within the bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Manage a pipeline of conventional, government, and/or portfolio loans.
• Handle customer loans in a professional manner, using English and Spanish languages.
• Process all loan types which may include conventional, FHA, VA, Bond, USDA, special programs, self‑employed, and complex loan types.
• Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority ensuring compliance and underwriting guidelines.
• Validate automated underwriting decisions per delegated authority.
• Maintain high level of customer service for English and Spanish speaking borrowers by being proactive in communicating with the borrowers and loan originators.
• Ensure accurate, complete, and timely loan data on processing system.
• Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
• Review pipeline reports to ensure all tasks are completed.
• Serve as an intermediary for loan issues with Loan Originators, Underwriters and other related departments.
• Assist in training new hires.
• Take active role as an escalation point and resource within the team based on experience/knowledge.
• Maintain ongoing knowledge of Fifth Third Mortgage Company’s policies and procedures.
• Perform any other duties as assigned.
• Assist the processing managers when required with coaching, escalations, balancing workloads, etc.

• Fluent verbal and written communication skills in English and Spanish languages.
• High school diploma or equivalent required.
• Three (3) or more years of residential mortgage experience in processing required.
• In‑depth knowledge of conventional, government, and portfolio underwriting guidelines.
• Knowledge of processing, underwriting, and closing procedures preferred.
• Knowledge of federal lending regulations governing residential real‑estate lending.
• Demonstrated organizational skills. Strong written and verbal communication skills.
• Demonstrated teamwork and customer service skills with a collaborative approach to both internal and external partners, keeping the customer at the center of all you do and showing them that you care.
• Strong computer skills (MS Office) required, experience with mortgage origination systems, platforms, tools and technology preferred.

Total Base Pay Range 45,100.00 – 85,600.00 USD Annual

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