Operations Lead, Credit Program Management

This is a hybrid role and you must be located in, or willing to relocate to, New York, Chicago, or San Francisco for the position.

We're looking for a highly motivated individual with an analytical and constructive mindset to join the US & C Financial Business Group. As a Credit Operations Lead, you will be part of the team that drives financial innovation at Uber while working on exciting new lending products that drive growth for the business. Many Uber merchants and earners struggle to access credit because traditional banking models are not prepared to evaluate their income, leaving them reliant on suboptimal options or with no access to credit.

The Lending team’s goal is to launch and scale access to credit for this underserved segment of users across our marketplace.

In this role, you will manage the end-to-end performance of our lender partnerships, ensuring that we build a scalable ecosystem that drives value for both our partners and Uber. An ideal candidate has strong experience in lending and credit strategies, lending compliance, and understands the current and evolving technology landscape across banking/fintech.

You will work with multiple cross-functional partners across Product, Engineering, Compliance, Community Operations, Marketing and Legal teams both regionally and globally. You should ideally have a strong background in lending and program management and be able to manage multiple cross-functional work streams simultaneously.

• Operationalize our lending strategy - you will set and execute the strategy for multiple elements of the loan management lifecycle including servicing, communications, customer support, and compliance, to build this initiative from scratch for the US & Canada markets
• Manage and work with different cross-functional stakeholders across proactive initiatives as well as reactive incident response.
• Be an advocate for the Lending program at Uber, working to build trust and consensus with cross functional stakeholders to ensure we maximize portfolio success in service to our earners and merchants across Uber’s marketplace.
• Proactively evaluate credit and compliance risk using industry knowledge and regional data to develop strategies and initiatives that address gaps and design and implement processes to mitigate such risks
• Establish guardrails and automated controls within all processes to identify and resolve discrepancies before they impact partner trust
• Evaluate the economic and strategic costs and benefits of initiatives and work with cross functional teams and management to execute those strategies
• Build playbooks for new initiatives where no existing process exists, turning high-level business strategy into structured, scalable, operational frameworks
• Lead cross-functional working groups (Product, BD, Legal, Marketing, Support, Compliance, Risk, etc) with internal and external stakeholders

• Bachelor’s Degree
• 5+ years of experience in banking, fintech directly related to lending and credit products or consulting / strategy experience supporting initiatives directly related to scaling lending and credit products at a company with Uber’s scale
• Domain expertise in lending including credit policy, risk assessment, customer KYC, and compliance

• 6+ years of experience in banking, fintech directly related to lending and credit products or consulting / strategy experience supporting initiatives directly related to scaling lending and credit products at a company with Uber’s scale
• Proven track record of navigating 1.0 environments—taking ambiguous projects from concept to a fully operational scalable process
• Stakeholder management experience across matrixed hierarchies and the ability to understand various cross-functional perspectives
• Ability to synthesize technical data into a digestible narrative that can be shared with stakeholders with varying experience levels and backgrounds
• Motivated self-starter comfortable working independently in a fast-paced and ambiguous environment
• High standards and a bias toward action. You find context and information you need through relationships across the organization,…