Collections Specialist

Responsibilities

• Act as a team lead for Collections Coordinator roles
• Perform collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Have a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Research and reconcile misapplied or unapplied cash
• Complete assigned month‑end tasks accurately and timely
• Strategically approach customers to limit Basis' exposure and mitigate risk
• Accurately and consistently document all collections efforts in Basis' financial system, Netsuite
• Perform daily cash application timely and with 100% accuracy
• Review customers' financial position and credit‑worthiness using different tools and resources
• Provide backup coverage as needed
• Proactively engage in periodically reviewing and updating existing policies and procedures
• Provide Raving Fan service to customers and colleagues
• Work with Billing and Sales to resolve customer issues timely
• Assist with special projects for the Manager or Director as needed

• Thoughtful approach to collaboration, design, and decision‑making that prioritizes equity, access, and continuous learning.
• Commitment to creating inclusive, respectful environments where all voices are valued and supported.
• 2‑3 years of relevant work experience.
• College degree in Business, Finance, Accounting, or similar.
• Previous strong cash application and credit card experience, at least 2‑3 years of working knowledge.
• Previous accounts receivable and collection experience, at least 2‑3 years.
• Strong negotiating and problem‑solving skills.
• Excellent written and oral communication skills.
• Strong knowledge of Excel.
• Spanish bilingual skills are a plus, but not required.

$49,937 - $66,097 a year

Basis is proud to be an equal‑opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.