J.P. Morgan Advisors - Client Service Associate - Chicago, IL

Overview

J.P. Morgan Advisors, the ultra‑high net worth division of J. P. Morgan Wealth Management, offers U.S. based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize solutions tailored to clients’ specific needs.

This position offers the option to obtain Series 7 and Series 63 licenses.

• Provide high quality, high touch service to J.P. Morgan Advisors clients across the deposit product offering.
• Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
• Research, follow‑up and resolve client inquiries and problems through effective interaction with clients, advisors, product partners, branch/operations areas and other staff in a timely and professional manner.
• Manage general account inquiries and maintenance, including but not limited to transactions, balance, address changes and signer changes.
• Coordinate and follow through on account inquiry, transaction and maintenance requests across products and services, including account opening and funding, USD and foreign currency monetary transactions, credit drawdowns/paydowns, credit and debit card requests, statement requests, tax reporting inquiries and support of online service.

• Ability to work both independently and as a team player.
• Excellent communication skills, both written and oral.
• Ability to multi‑task and manage priorities effectively.
• Ability to adapt to a rapidly changing business and technology environment.
• Exceptional problem‑solving skills.
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet.
• Ability to learn proprietary software and databases.

• College degree or equivalent experience.
• Financial services and/or banking industry experience.
• 1–3 years of client service experience.

Competitive total rewards package including base salary determined based on role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits, including comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

J.P. Morgan is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as mental health or physical disability needs.