Account Settlement Specialist

Job Title

Account Settlement Specialist, Administration (CEO)

Non-Exempt

• Process all deceased account holder claims in a timely manner, ensuring survivors are treated with compassion and are supported throughout the account settlement process.
• Ensure adverse impact to joint account holders is minimized and carefully balanced with the Credit Union’s rights of offset.
• Coordinate with Lending and Credit Solutions staff as applicable to settle loans where the borrower is deceased.
• Gather appropriate documentation as needed for all deceased claims.
• Conduct research related to insurances such as Life Savings Benefit and Credit Life & Disability. File claims as applicable.
• Disburse account funds to beneficiaries in accordance with the account’s Payable of Death Beneficiary designations.
• Maintain a thorough working knowledge of Florida statutes and applicable federal regulations.
• File Caveats and/or Statement of Claims with the appropriate Probate Courts to secure the Credit Union’s debtor rights against an Estate when monies are owed.
• Liaise with Probate clerks, Estate attorneys, and the Credit Union’s counsel as needed.
• Provide guidance to frontline staff related to deceased payee check negotiation.
• Liaise with branch management and represent the Credit Union as an Officer of the lessor during court-ordered Safe Deposit Box entry.
• Oversee all aspects of Estate Accounts.
• Maintain department procedures related to account settlement.
• Assist Operations Support Specialists with reviewing Trust documents, Power of Attorney documents, and Guardianship documents to ensure accounts are opened and maintained in accordance with the all applicable laws and regulations.
• Represents the Credit Union as an Officer of the lessor during safe-deposit box inventories of a decedent.
• Performs other duties as assigned by management.

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

• Less than 2 years Credit Union or Banking experience.

• Prior Credit Union or Banking experience preferred.
• Critical thinking skills.
• Must be approachable and collaborative, thrive in a fast-paced dynamic environment, and be comfortable quickly shifting priorities on short notice.
• Must be proficient in Microsoft Office and job related computer programs and software.
• Knowledge of federal and state financial laws pertaining to card service/fraud.
• Excellent written and verbal communications skills and the ability to communicate with discretion and understanding when confidentiality is needed.
• Strong analytical and technical skills including fact finding and problem solving.

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