Customer Relationship Officer

• Business Unit Commercial & Investment Bank
• Posting Date 06/11/2026, 06:08 PM
• Locations 10 S Dearborn St, Chicago, IL, 60603, US
• Job Schedule Full time
• Base Pay/Salary Chicago,IL $75,050.00-$

Join JPMorgan Chase & Co., a leading global financial services firm with operations worldwide, offering a comprehensive set of benefits including flexible work arrangements and health care insurance. We're seeking a KYC Relationship Officer to partner with Bankers and AML/KYC Operations, ensuring client KYC records comply with regulatory standards and due diligence requirements. The final officer title and job grade will be discussed at the time of offer.

As a Know Your Customer Relationship Officer within the Wholesale KYC Organization, you will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards. You will manage client and partner expectations in a consultative way, exhibit ownership of KYC/AML experience, and ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.

You will also manage operational risk effectively and be accountable for timely portfolio management while maintaining quality expectations.

• Manage client and partner expectations and understanding through a consultative approach.
• Exhibit ownership of KYC/AML expertise and enhance client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of KYC/AML processes, addressing delays and inefficiencies.
• Manage operational risk effectively by maintaining diligent awareness of process risks.
• Escalate appropriate risk items and drive issues to closure.
• Support bankers in the client selection process to manage client risk effectively.
• Independently manage the renewal cycle of DDFs in collaboration with the Relationship Management Partnership.
• Be accountable for timely portfolio management while maintaining quality expectations.

• Proficient in identifying AML risks with a thorough understanding of AML/KYC policies.
• Exceptional verbal and written communication abilities.
• Outstanding time management and organizational skills.
• Strong analytical and problem-solving capabilities.

• At least 2 years of experience in AML/KYC, Risk Management, Security, or Law Enforcement related to fraud and illicit money movement.
• Experience in financial services, ideally in Corporate/Commercial Banking.
• Familiarity with risk factors affecting specific products and industries.
• Strong multitasking skills and ability to utilize internal resources effectively.
• Excellent attention to detail and strong client focus.
• Ability to navigate complex client relationships and collaborate with internal groups.

Please note this role is not eligible for employer immigration sponsorship.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans