Collections Specialist

Collections Specialist

Base Salary: $55,000–$60,000 + Monthly Bonuses + Uncapped Commission

Hybrid – Chicago, IL

A growing financial services organization is seeking a motivated Collections Specialist to support both third-party and in-house recovery efforts.

As a Collections Specialist
, you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio.

• Serve as the main liaison with external collection agencies.
• Conduct monthly performance and strategy meetings.
• Provide regular reporting and account-health analysis to leadership.
• Monitor progress and ensure timely movement on delinquent accounts.

• Support inbound/outbound calls, negotiations, and settlements.
• Develop reconciliation plans and review daily NSF return-payment lists.
• Perform skip tracing and assist with process improvements.

• 3–5 years of collections experience, including third-party exposure.
• Strong analytical and problem-solving abilities.
• Excellent communication skills; able to articulate clearly and professionally.
• Bilingual fluency in Spanish highly desired.

• Expanding company with genuine room for advancement.
• Competitive compensation with lucrative monthly bonus opportunities—senior team members have averaged $20,000 in annual bonuses.
• Medical (BCBS), dental, vision (Met Life), unlimited PTO, and 401(k) with match after 60 days.
• Hybrid schedule, small and collaborative team, and an upbeat, supportive environment.
• Your ideas count – easy to influence change and improve processes.

If you are a driven Collections Specialist who thrives in a growth-focused, team-oriented setting, this Collections Specialist opportunity offers the perfect blend of challenge, flexibility, and earning potential.