Consumer Banker IV; Hyde Park, IL

Responsibilities

• Perform necessary functions to open accounts and conduct maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to partnering with appropriate internal constituencies to bring the appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow‑up calls are conducted in the proper timeframe.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Ensure adherence to all compliance and regulatory procedures.
• Track, report and communicate business results and activities to the FCM partner.
• With District Specialists execute retail strategies and objectives to attract, retain and grow core client relationships, fulfill clients’ financial needs and provide a First‑Class Client Experience.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site‑center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management, by effectively collaborating as a team with the District and lines of business to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offerings.
• Assist the branch team, FCM and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges at the team level, and participating in the success and overall improvement of the District/Region across all sales, service and operational objectives.
• Stay informed and up‑to‑date on all bank products, processes and procedures—especially those that are most complex.

• 3–4 years of client experience and retail banking.
• Demonstrated success with consultative, needs‑based selling.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.
• Demonstrated ability to work independently and as part of a team.
• Bachelor’s Degree or equivalent experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small business credit.
• Strong product knowledge relating to the consumer and commercial suite of products and services.
• Preferred knowledge and skills regarding level of complexity and scope, degree of independence and decision‑making required, and supervisory responsibilities.

Occasionally lifts and carries up to 20 lbs.; frequently lifts and carries up to 10 lbs.; occasionally walks; frequently sits, stands, and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide. Incentive eligibility: all roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.