Senior Client Services Specialist - Banking operations processing

Responsibilities

The candidate will join the Client Facing Middle Office (CFM) Team. The CFM team handles middle and back‑office functions for the (PSC) business lines, which include prime services, commodity clearing and global execution services. The CFM team manages the operational, administrative, financial market processing, and clearing for over 80 exchanges globally. The team is held to the highest of standards, ensuring the client requirements are prioritized equally against market exposure.

In addition, the CFM team guarantees the control and security of transaction processing in accordance with current financial legislation.

• The execution and clearing controls of all operations performed by FO and clients.
• The first level of control on operations and quality certification.
• Customer Relationship Management, KYC, and all support during the life cycle of client trading activity.
• Keep clients informed of all regulatory changes impacting operations.
• Primary point of contact for clients regarding all operational queries for Listed Derivatives. This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, regulatory topics and any ad‑hoc queries that may arise during client’s activity with SG. Cash and collateral management will be handled directly by the MTR CCR team, although middle office may be involved if the client requires escalation in this area.
• Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers, expiry/market intentions until resolution.
• Co‑ordinate upcoming expiries with clients to ensure full client intentions are known leading up to expiry, and then managing the delivery process in conjunction with the deliveries team.
• Monitor physically delivered products at expiration; liaise with deliveries teams to ensure positions are accurately reported at the CCP.
• Manage client queries pertaining to trade life cycle and position reporting.
• Correct exceptions on execution trades to ensure all activity is properly allocated.
• Operational/escalation point of contact for clients with the responsibility of maintaining and growing relationships.
• Responsible for client bookings in relevant product databases versus external clearing houses/systems.
• Perform and monitor key end of day controls to ensure that all risks are mitigated.
• Fully understand booking rules and their impact on risk to firm during trade lifecycle.
• Process and monitor post‑execution allocation of all listed derivative transactions.
• Proactively contact Brokerage Desks / Trading Assistants / Client Trade Support groups throughout the day to ensure bunched order allocations are received prior to the clearing house cut‑off times.
• Monitor & accept give‑in trades from other FCM’s for clearing accounts.
• Establish and assist with client check‑outs as needed.
• Maintain accurate static data between clearing systems to allow straight‑through‑processing.
• Develop action plans for recurring incidents, prepare post‑mortems as required.
• Identify / analyze / rectify issues related to the flow of information and data into the relevant systems.
• Investigate and resolve daily trade breaks and escape when needed.
• Process client position transfers ensuring all approvals and procedures have been captured.
• Responsible for operational client onboarding and introduction of client to support teams.
• Continuous interaction with clients to improve their experience with SG, partnering with clients on process improvements (SG and client side) and automations where possible.
• Ability to set up client users and standard client reporting in the SG Markets Prime portal.
• Capable of presenting system demos for clients.
• Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis.
• Monitor internal controls in order to manage the key risk areas.
• Monitoring of key KPI to ensure that risks are being controlled appropriately and any trends are reported and action plans are established.
• Monitor operational risks (e.g. exceptions follow‑up, pending trades, top day/historical). Ensure…