Membership Operations Specialist

Locations

Touhy-Oper Support Center
11545 W Touhy Ave
Chicago, IL 60666, USA

Process new membership and deposit accounts by verifying eligibility, completing requirements, and following up on pending applications. Efficiently process loan funding requests by reviewing documentation, coordinating with internal teams for compliance, and managing fund disbursement. Act as the initial point of contact for members, delivering outstanding service in the areas of loan and account opening.

• Manage loan funding pipeline and prioritize tasks to meet deadlines, review and audit loan documents
• Coordinate with underwriters, processors and consultants, and handle funding and disbursement processes including checks, wire transfers, and automatic payments
• Process membership and accounts and review, qualify, open deposit accounts, specialty accounts like Trust, CD and UTMA and ATM/debit cards
• Validate membership eligibility, verify documents and signatures for fraud prevention, and handle routine and complex membership inquiries aiming for first-contact resolution.
• Ensure transactions comply with the Bank Secrecy Act and relevant laws, maintain ethics and privacy directives
• Participate in software testing and process improvement initiatives to enhance service quality and operational efficiency

• Minimum - High School or Equivalent
• Minimum - 2 Years Loan funding, processing or related

Typical hiring range: $41,900.00 to $59,400.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays

* Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.