Supervisor, Operations

Supervisor, Operations

The Supervisor, Operations is responsible for large clients, has a holistic view of the clients’ objectives and processes, project manages key timelines and deliverables, and provides insight on staffing related to work scoped and financials.

This is a hybrid role, requiring three days in-office each week.

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting.
  • Monthly invoicing and client mandated financial documentation, including client accruals, reconciliation requests (per client MSA), client-tracking software.
  • Expert at creating, relaying and abiding Client best practices in regard to scoping, invoicing, and financial tracking. Owns the revision or enhancement of those processes.
  • Day-to-day point of contact for key client deliverables.
• Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables.
• Responsible for keeping the internal team apprised of status on all jobs by issuing timely and accurate documentation and correspondence:
  • Drafts and updates billing calendars.
  • Organizes financial deliverables.
  • Routes materials for internal review/approval, as needed.
  • Gathers data.
  • Sends updates/notes/reminders to team.
• Scoping
  • Development of working media statements of work.
  • Development of all fee statements of work, including intercompany.
  • Can read and interpret Master Service Agreements (MSAs).
• Implements rollout of new systems and processes across client.

• Minimum of 3+ years in operations or project management in a media agency setting.
• 0–1+ years management experience (previous intern management experience is applicable).
• 2+ years budget management experience plus operational tools and/or reporting.
• Optional: HCP/Pharma media experience (background can include planning or investment).

The company provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. The benefits package includes medical coverage, dental, vision, disability, 401(k), parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $59,850 – $82,740 annually.

All your information will be kept confidential according to EEO guidelines.