Senior eBilling & Process Optimization Analyst

Faegre Drinker

Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs.

At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.

Faegre Drinker has an opportunity for a Senior eBilling & Process Optimization Analyst to work in our Minneapolis, Chicago, Philadelphia, Washington D.C., or downtown Indianapolis office. You will be a subject matter expert in electronic billing (eBilling) and data analytics, responsible for optimizing billing outcomes across the firm. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

What you would do:

• Leverage advanced analytics to proactively identify trends, resolve complex billing issues, and drive strategic, continuous process improvement.
• Design and lead user training initiatives, utilizing insights from various platforms, to empower staff and ensure the highest rate of successful, timely invoice submissions.
• Collaborate with finance and pricing leadership, client team leaders, and cross-functional teams to set best practices and elevate firmwide performance.

• Collaborate with clients and eBilling vendors to strategize and implement solutions for complex setup issues and electronic invoice rejections, ensuring seamless onboarding and efficient resolution of escalated matters.
• Handle ad hoc requests as needed

What is expected:

• Strong commitment to client service.
• Cooperation and the ability to collaborate in a team, including cross-office.
• Ability to problem solve, use sound judgement and discretion in dealing with highly confidential information.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Willingness to be flexible with time and adjust to a changing work environment.
• Positive and professional demeanor.

What we offer:

• Paid time for firm-sponsored volunteer events.
• Flexible working environment for work-life success
• Professional environment and the opportunity to work with experts at the top of their fields.
• Variety of health plan options, as well as dental plans, vision plans and 401(k) contributions.
• Generous paid time off.

The anticipated initial annual salary range for someone who is hired into this position is $122,500 – $136,900.

Actual initial salary may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is an exempt role and the initial salary range listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus;

life, health, accident, and disability insurance; and a 401(k) plan.

Minimum Requirements:

• Bachelor's degree in accounting, business, finance, or a related field (or equivalent work experience).
• 7+ years of experience in legal billing, eBilling, and professional services firm.
• Advanced analytical skills with proven ability to interpret complex data, identify trends, and resolve discrepancies.
• Proficiency in Excel, Smartsheet, and familiarity with Elite Enterprise/3E, Bill Blast, eBilling Hub, and other major eBilling vendor platforms (e.g., Legal Tracker, Counsel Link, TyMetrix, Collaborati, and Billing Point) preferred.
• Proven ability to thrive in a fast-paced, team-oriented environment, managing multiple projects and meeting deadlines.

Preferred Requirements:

• Large law firm experience
• eBilling experience outside of a law firm
• Experience conducting training sessions or facilitating workshops for staff or clients

Apply now if you are ready to join the Faegre Drinker team!