Transactions Specialist II​/2nd Shift

As a Transactions Specialist II within JPMorgan Chase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, extracting checks and remittances from envelopes, inputting data into systems, and maintaining high standards of production and accuracy.

• Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.
• Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints.
• Escalate non-routine issues to senior team members, applying common sense and experience.
• Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.
• Maintain up‑to‑date knowledge of market products and industry regulations to ensure compliance in all transaction activities.

• Baseline knowledge of transaction management processes.
• Demonstrated ability to handle customer inquiries and requests, focused on customer experience.
• Experience with escalating non‑routine issues to resolve them.
• Developing proficiency in artificial intelligence and automation, applying these technologies to optimize processes.
• Familiarity with market products and industry regulations to ensure compliance.
• High school diploma or GED required.
• Physical requirements:
  
  sitting up to 95% of the time; standing up to 10% of the time; lifting up to 5% of the time and up to 50 pounds; walking up to 10% of the time.

• Familiarity or developing knowledge of automation and process optimization tools or technologies.

Schedule:

Monday – Friday 3:00 pm – 11:30 pm

Shift differential: 10%

This position may require you to work non‑traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.

• A Government Security Clearance, including Public Trust clearance, is required.
• Successful completion of a comprehensive background screening to obtain the necessary clearance.
• Background screening includes fingerprints, credit check, proof of U.S. citizenship, verification of employment history, educational background, criminal record check, tax filing history, references, information on relatives’ citizenship, 7‑year travel history, 7‑year residence history, government interview, and other federal requirements.
• Employment is contingent upon the candidate’s ability to meet all security clearance requirements. Failure to maintain clearance may result in termination of employment.