Business Banking Relationship Manager Chicago​/Suburban Area, Assistant Vice President

The Business Banker is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned Area, growing and retaining a book of business, and ensuring a world-class customer experience for all current and prospective clients. The role serves as a Subject Matter Expert on Deposit, Credit, and Cash Management products, supporting assigned area branches end to end and supporting seven branches across the DT Chicago & Suburbs region.

• Lead as the subject matter expert across a broad sales area of assigned branches, collaborating with branch stakeholders and other Area partners (Wealth Management, Mortgage).
• Partner with cross‑retail segment Area peers spanning Wealth Management, Consumer and Mortgage to execute sales plans.
• Accountable for scorecard metrics and KPIs as defined by Senior Management.
• Support the development of small‑business knowledge and skills within the branch Area team through joint sales activities, training, and referral opportunities.
• Call on assigned high‑value clients to deepen relationships, retain business, and proactively uncover future needs, roadblocks, or risks.
• Educate and introduce clients to appropriate products and services that meet their needs and grow both the balance and revenue of the portfolio.
• Manage credit requests up to $250K and collaborate with Senior Business Bankers on loan relationships over $250K.
• Develop and execute an integrated sales plan to achieve scorecard results, acquire new clients, and target industries/​sectors within the designated territory.
• Adhere to sales management routines, practices, and protocols for Business Banking to ensure compliance with all policies.
• Proactively manage a portfolio of assigned high‑value clients, expanding relationships while ensuring customer satisfaction and retention.
• Foster teamwork and Business Banking knowledge across branches to ensure a positive customer experience and client service scores.
• Collaborate with Consumer and Wealth partners to deepen client relationships.
• Work closely with the credit/risk team and branches to facilitate loan closings, including pipeline management, loan escalations/​appeals, application quality, and pricing issues.
• Strictly follow internal control policies, including account opening and credit protocols, accurate collection, documentation completion, and updates.
• Appropriately assess risk in business decisions, safeguarding the firm’s reputation, complying with laws and regulations, and escalating control issues transparently.

• 5–8 years of experience, preferably 2–5 years in banking or 2–3 years in Business Banking.
• Exceptional consulting skills capable of probing, listening, clarifying, and presenting information to advance sales transactions and deepen relationships.
• Demonstrated analytical skills and ability to assimilate complex financial and operational information.
• Professional presentation skills.
• Strong knowledge of credit structuring and processing; credit training preferred.
• Highly effective communication and influence skills.
• Customer‑oriented and responsive.
• Superior organizational skills.
• Excellent business development skills.
• Employee must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (Registry), obtain a unique identifier, renew registration annually, update information timely, and provide the identifier to consumers as required by SAFE Act regulations and Citi policies.

• Bachelor’s or university degree, or equivalent experience.

In addition to salary, Citi offers discretionary and formulaic incentive and retention awards, competitive employee benefits including medical, dental, vision coverage, 401(k), life, accident and disability insurance, wellness programs, paid time off (vacation, sick leave, paid holidays), and other employee benefits. For additional information regarding employee benefits, please visit Citi’s benefits portal.

Salary Range: $87,000 – $131,000 (full‑time)