Associate, CDFI Loan Operations - Community Finance

Role Summary

The Loan and Equity Administration Booking and Servicing Associate reports to the Booking and Closing Team Lead and is responsible for processing monetary and non-monetary transactions related to debt and equity deals on the systems of record, including ACBS and ALS. This role ensures the accuracy of loan and LIHTC equity assets from the closing process through payoff. We are seeking a methodical and detail-oriented professional who is a curious learner, comfortable with fluid feedback, and capable of working autonomously within their scope of duties.

The ideal candidate demonstrates professional maturity and the ability to effectively communicate clearly with a range of audiences.

• Execute monetary transactions (loan advances, pay downs, interest payments) and non‑monetary updates on loans, ensuring high quality and accuracy even on rush requests.
• Utilize ACBS and ALS systems to manage CDFI deals and perform research or adjustments to loan system data based on previous experience and lessons learned.
• Communicate effectively with peers, business partners, and the Commercial Loan Platform team regarding transactions, system issues, and exceptions.
• Work with Commercial and Small Business partners to reconcile totals and monitor daily/monthly activity reports and metrics for the CF portfolio.
• Effectively escalat[e] problems/issues and audit requests while proactively seeking solutions that address both internal and external stakeholder needs.
• Actively participate in the broader network, volunteering to support the team, helping new associates, and contributing to the development of job aids or team materials.
• Prepare payoff information and clear exceptions as needed to keep overall processes moving on time.

• High School Diploma, GED or Equivalent Certification
• At least 1 year of loan closing experience, commercial loan servicing experience, or a combination of the two
• At least 1 year of experience reviewing loan and legal documentation

• Bachelor’s Degree or Military Experience
• 3+ years of loan closing experience or construction loan experience
• Proven ability to leverage existing frameworks and tools to self-solve issues before escalating
• Experience communicating complex work across lines of business internally and with external partners

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked.

• Chicago, IL: $66,700 – $76,100 for Process Manager
• McLean, VA: $73,300 – $83,700 for Process Manager

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.