Senior Business Relations Manager - Chicago, IL

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

We help firefighters see around buildings and police officers see around street corners. Our work is meaningful, impactful, and cutting‑edge, inviting you to explore missions that improve public safety.

As the Senior Business Relations Manager, you will serve as the strategic lead for our high‑value client accounts and institutional partnerships. You will be responsible for building deep, trust‑based relationships at the C‑suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross‑selling. This role requires a blend of diplomacy, financial acumen, and a consultative approach to problem‑solving.

• Mandate strategic account management: serve as the primary, high‑touch contact for enterprise clients, managing long‑term satisfaction and relationship health.
• Develop executive alliances: cultivate and maintain deep relationships with key decision‑makers and stakeholders within partner organizations.
• Drive revenue growth and retention: own retention targets for your assigned portfolio, proactively identify, negotiate, and close contract renewals, expansions, cross‑sell, and upsell commitments.
• Partner cross‑functionally: collaborate with Product, Operations, Marketing, and Sales teams to align deliverables with client strategic goals.
• Resolve conflicts and manage escalations: act as the ultimate escalation point for critical account issues, facilitating swift, mutually beneficial solutions.
• Maintain market and competitor intelligence: stay ahead of industry trends and competitor landscapes to keep the organization positioned as an indispensable thought partner.

• Excellent verbal and written communication skills.
• Strong client‑relations expertise.
• Leadership ability to manage multiple accounts and build new relationships.
• Proficiency in presenting to C‑level executives and upper management on a daily basis.
• Financial forecasting competence.
• Willingness to travel up to 50% domestically.

Target Base Salary Range: $140,000 – $150,000

USD.

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(k) with company match
• 10 paid holidays and generous PTO packages
• Employee Stock Purchase Plan
• Paid parental & family leave
• Mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand…