Account Manager, GFO Banking

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Global Family & Private Investment Offices team (“GFO”) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion.

Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth.

With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The Account Manager will be responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients. Identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team, working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements, using creative and proactive measures.

• Works with bankers, relationship managers and account managers to support daily client banking needs, supporting all banking products and services.
• Acts as banking contact for service team.
• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.
• Assists with creating and implementing complex baking structures, including treasury management services.
• Directs set up of various types of client accounts and services.
• Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.
• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.

• Coordinates the account administration which may include a focus on asset servicing, trust administration, banking, investment manager or consultant activities.
• Coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.
• Maintains internal documented procedures for assigned client relationships, including special procedures.
• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.
• Ensures accurate set up and review of fees.