Client Analyst

Client Analyst II

The Client Analyst II is responsible for maintaining the client benefits website, documenting, and executing benefits related processes, and offering support to the client, their participants and to the service center. Ongoing service delivery to support client requirements and needs. Serve as first level system support for each assigned client. Perform ongoing audits and file reviews, ensuring data and results accuracy.

Manage daily/weekly/annual incoming and outgoing file processing. Execute research and analysis to resolve participant cases. Execute client specific reporting. Support ACA processing. Perform testing to support system releases. Review release documentation for understanding. Perform system configuration and testing to meet client requirements for projects and annual enrollment. Provide timely responses to client inquiries through research and analysis. Billing tasks, which include: generating invoices, posting payments and reconciling receivables.