Senior Director, Global Process Leader - Invoice to Cash

Senior Director, Global Process Leader, Invoice to Cash

The Senior Director, Global Process Leader, Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization, operational excellence, automation, governance, vendor management, and transformation across global billing, collections, cash application, credit, and dispute management operations.

Required Knowledge and Experiences:

• 15+ years of relevant experience, including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment.
• Deep end-to-end Invoice-to-Cash expertise across billing, collections, credit, cash application, dispute management, process governance, and operational controls.
• Proven experience leading global process standardization, transformation, system implementations, automation, and governance across complex, matrixed organizations.
• Strong executive presence, stakeholder management, communication, analytical, and leadership skills, with the ability to translate strategy into measurable outcomes.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience with demonstrated success leading global finance operations.

• Experience with major ERP and finance technology platforms such as People Soft, Oracle, SAP, High Radius, or similar systems.
• Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls.
• Ability to leverage KPIs, dashboards, root cause analysis, and performance data to drive operational improvements.
• Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation.
• Working knowledge of internal controls, audit standards, compliance requirements, and country-specific tax or regulatory considerations related to Invoice-to-Cash operations.

• Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments.
• Experience managing global vendors or outsourced service providers supporting finance operations.
• Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.

Benefits that support every part of your life:

At Trans Union, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health:
Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection:
We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family:
From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future:
Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You:
Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays…