Customer Service Associate​/ Bank Teller ( Chicago, IL 60634

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Full Time Belmont Branch Chicago, IL, US

Salary Range: $23.00 To $27.00 Hourly

Belmont Bank & Trust is seeking a full-time Customer Service Associate/ Bank Teller for our main branch located at 8250 W Belmont Ave, Chicago IL 60634. The successful candidate must have excellent organizational skills, and the ability to manage multiple tasks while ensuring accuracy, regulatory compliance, and exceptional customer service. This role involves processing and balancing very large volumes of cash and requires strong attention to detail, and the ability to thrive in a very fast-paced environment.

Eligible employees will receive medical, dental, and vision insurance, paid time off, paid holidays, retirement savings plans with 6% employer contributions, life and disability insurance, tuition assistance, and professional development opportunities.

Summary:

Tellers have many responsibilities and duties including safeguarding depositors’ funds, adhering to Banking regulations, being detail oriented to achieve accurate transaction processing and record keeping, as well as knowing the Bank’s products and services and how to successfully cross-sell them to build relationships. Tellers are the frontline for the bank and therefore should be personable, patient, efficient and confident.

Essential Duties and Responsibilities:

This position is responsible for but not limited to: managing and balancing a cash drawer, accepting and processing customer deposits including very large volumes of cash, creating official checks and money orders, running the coin machine, making loan payments, processing U.S. Savings Bonds, preparing CTRs (currency transaction reports) and preventing fraud. The candidate needs to ensure proper product, service and regulatory knowledge to make sure all banking activity is compliant.

The individual should have the ability to talk comfortably with customers and be confident when speaking of Bank products and services in order to cross-sell and enhance the customer’s banking relationships. The candidate is also going to be held responsible for achieving monthly sales goals.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education/

Experience:

High school diploma or equivalent and/or secondary education is preferred (either 4 year Bachelor’s Degree or current enrollment towards this goal). 1-2 years sales or customer service is preferred.

Language Ability:

Strong written and verbal skills are necessary as well as the ability to multi-task, work as a team, and uphold the image of the Bank. He/she must be people-oriented with good communicative and interpersonal skills. The individual must be able to respond to common inquiries or complaints from customers. The individual should be able to explain rules and regulations to customers in a confident manner.

Math Ability:

The individual should be able to understand basic math computations. The individual will be required to calculate basic math in regards to calculating deposits, withdrawals, and summations. The ability to apply concepts of basic algebra is required. The ability to balance a cash drawer on a daily basis and manage cash shipments is necessary.

Reasoning Ability:

The ability to handle multiple customers with multiple requests on a daily basis is necessary. The teller should be able to know and understand typical transactions for different types of customers (i.e. personal v. business). This is important not only for daily operations but also in understanding and preventing fraud or other losses to the Bank.

Computer

Skills:

Strong PC skills including word processing, spreadsheet, presentation, internet and internal software are required.

Certificates and Licenses:

N/A.

Supervisory Responsibilities:

N/A.

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to fingers, handle, or feel, and talk or hear.