Home Loan Officer - Chicago

Work Location

This position is available to work hybrid (onsite at the branch 2-3 days weekly) within our Chicago branches (primarily located in: Near North Side / Gold Coast / Wicker Park).

• Monday - Friday: 8:30am - 5:00pm CT
• Saturday Rotation (approximately every 4 weeks): 9:00am - 1:00pm CT

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

• Salary:
  • Level I: $24.00 - $30.00+ per hour, dependent on experience
  • Level II: $31.00 - $37.00+ per hour, dependent on experience
  • Senior Level: $38.00 - $46.00+ per hour, dependent on experience
  • In the best interest of serving our members, and as a not for profit organization, MSUFCU positions not eligible for commission or sales incentives. Learn more about our community-driven interest here: https://(Use the "Apply for this Job" box below)./
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

• Home Loan Officer I:
  • Ensures phone coverage by adhering to the schedule, and remaining available to support members and staff during Credit Union business hours
  • Originates home equity applications after conducting thorough interviews with members to ensure members are informed as to the home equity product and terms that will best fit their needs
  • Assists members with mortgage products and applications with the assistance of an experienced Home Loan Officer
  • Communicates with members on a regular basis as to the status of their loan application and documents member communication in application processing system
  • Communicates with staff and management on a regular basis regarding application issues and/or status of member's loan application
  • Returns e-messages, phone messages and emails from members by the end of the day to ensure clear, concise communication
  • Assists members and peers throughout the loan process to maximize loan closings and achieve origination goals
  • Identifies and sells products and services, provides personalized financial education to enhance member experience, and achieves individual and departmental goals
  • Resolves member service complaints or errors; expends up to position's authorized dollar amount of up to $150.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
  • Makes home equity lending decisions within assigned lending approval limits; or makes recommendations for preapproval or denial for Underwriter review
  • Understands the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations
  • Performs other duties as assigned
• Home Loan Officer II:
  • Originates mortgage and home equity applications after conducting thorough interviews with members to ensure members are informed as to the mortgage products and terms that will best fit their needs
  • Communicates with members on a regular basis as to the status of their loan, while also keeping third parties, including Realtors, Builders, Financial Planner, etc. to build relationships and attract home loan referral business
  • Attends networking events, meetings, and luncheons with Realtors, Builders, Financial Planner, etc. to build relationships and attract home loan referral business
  • Actively communicates problems, concerns and opportunities to Leads or Management which improves the department and/or Credit Union
  • Acts within assigned lending approval limits to pre-approve applications independent of Underwriting, as appropriate, and…