Operations Manager, Trading & Regulatory Compliance

Operations Manager, Trading & Regulatory Compliance

Chicago, IL

Company Name: tastyfx

Role:
Operations Manager:
Trading & Regulatory Compliance

Location:

Chicago, IL (Hybrid, 3 days/week in office)

Licensure:
Series 3 and 34 (preferred; must be willing to obtain if not currently held)

Salary: $120,000 - $150,000

The Operations Manager at tastyfx owns the full operational layer between our trading platforms and our regulatory obligations. This role is the operational backbone of a lean, fast-moving team, covering real-time platform monitoring and incident triage, NFA/CFTC regulatory documentation, capital charge oversight, and payment rail management. It requires someone equally comfortable managing a live MT5 incident in the morning and drafting a regulatory root cause analysis in the afternoon.

This is a senior individual contributor role reporting directly to the Managing Director, with a clear growth path as the operations team expands. Your work directly protects tastyfx's regulatory standing, client experience, and operational continuity within the IG Group and tastytrade ecosystem.

• Conduct daily platform health checks across MT5, Trading View, Pro Real Time , and the tastyfx proprietary platform, confirming all markets are online and systems performing as expected
• Review and assess overnight incidents each morning: determine tastyfx impact, evaluate reportability as a market event, and escalate major incidents to appropriate stakeholders
• Serve as first responder for execution anomalies, stale pricing events, order server issues, and platform outages, owning resolution before escalation to MD
• Liaise with IG Group core dealing and pricing teams to coordinate response on new or ongoing incidents
• Process trade corrections, cash adjustments, and account-level remediations for customers affected by trading incidents
• Investigate trade disputes flagged internally, by clients, or by the NFA; produce clear documentation of findings and resolution
• Monitor clients on margin call and identify large or systemic margin call situations requiring escalation
• Support ongoing MT4-to-MT5 migration: track account progress, coordinate with platform teams on version updates, and flag client-impacting issues
• Maintain operational runbooks, escalation procedures, and SLAs for incident response and resolution
• Track and analyze operational risk events (OREs); implement corrective actions to prevent recurrence and prepare monthly ORE reports

• Own end-to-end drafting of all NFA incident reports and regulatory correspondence, with MD review and sign-off
• Produce accurate, formal root cause analyses by coordinating with dealing, pricing, and platform teams following any reportable incident
• Perform nightly review of the NFA Discrepancy Report and morning review of the NFA Processing Report; investigate and resolve flagged discrepancies or errors
• Manage daily and periodic margin compliance monitoring across all active platforms (including NFA minimum margin rates and points-based systems), flagging anomalies and escalating appropriately
• Support regulatory examinations and audits by providing operational documentation and responding to regulatory inquiries
• Build and maintain internal SOPs for all operations functions, reducing institutional knowledge concentration risk
• Track NFA/CFTC rule developments and assess operational impact; brief MD on compliance implications ahead of effective dates

• Monitor the JPMorgan credit line on an intraday basis, tracking capital charge usage and flagging utilization concerns to the MD ahead of threshold breaches
• Own oversight of tastyfx's capital charge obligations resulting from the IG Markets relationship, ensuring charges are accurately calculated, tracked, and reported
• Coordinate with IG Group treasury and finance teams on capital charge reporting, reconciliations, and any disputes
• Maintain internal documentation of capital charge methodology, agreements, and any changes to the calculation framework
• Review the BMO returns email and debit report daily; identify and escalate client debt positions as appropriate

• Own day-to-day oversight of all payment rails (ACH, wire, debit card, and any emerging funding methods), ensuring uptime, accuracy, and timely settlement
• Identify and triage payment processing failures or delays; coordinate with providers (World Pay, ACH processors, banking partners) to resolve issues promptly
• Proactively optimize payment rails to reduce client funding friction, analyzing drop-off points, failure rates, and processing times to surface improvement opportunities
• Monitor ACH reversal and fraud exposure across funding channels; escalate patterns and coordinate remediation with compliance and onboarding teams
• Evaluate new payment methods and fintech integrations that could improve conversion or reduce cost; present recommendations to MD
• Maintain SOPs for all payment operations workflows and…