Sr. Card Services Specialist (Hybrid, Chicago, IL

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Full Time Corporate Operations Chicago, IL, US

4 days ago Requisition

Salary Range: $24.04 To $28.85 Annually

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans.

Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report's Best Companies to Work for in the Midwest ,  and Best Companies to Work for in Finance and Insurance & Overall .
• Newsweek's America's Greatest Midsize Workplaces for Women 2026
• Best Companies Group's Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago's Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity:
At Byline Bank, we believe in providing quality service and fostering strong relationships with our clients and communities. We're seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. If you're ready to take the next step in your career, let's explore how you can make a difference with Byline's Deposit Operations Team.

Objective of Position
:

The Sr. Card Services Specialist is responsible for performing necessary functions to explain, promote, establish, and maintain credit and debit accounts and services.

Duties and Responsibilities
:

• Processes ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
• Processes general ledger transactions.
• Reviews daily reports and performing maintenance as needed.
• Monitors and processes requests from work queues and department emails.
• Assists incoming callers to the department's hotline.
• Maintains focus with the progress of individual and department goals.
• Is available to assist fellow team members with card related inquiries and problem solving.
• Recognizes the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQs.
• Continuously evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion.
• Ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
• All other duties as assigned.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications
:

• 2+ years banking experience, preferred.
• 2+ years of Regulation E, Mastercard Liability and NACHA experience required.
• Proficiency in Microsoft Office Suite.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Strong analytical, logical reasoning and problem-solving skills.
• Excellent communication skills both verbally and in writing.
• Bilingual in Spanish is a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT
:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We…