Director, Business Operations

Director, Business Operations

Mars United Commerce is seeking a Director, Business Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards. Supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service. Candidates must reside within a commutable distance to our Rogers, AR, Troy, MI, New York or Chicago office for a hybrid work schedule.

Key

Job Responsibilities:

• Business Management
• Financials
• Client Liaison
• Training

Performance Expectations:

Own financial stewardship for the business, encompassing budget governance, reconciliation, revenue recognition, invoicing, compliance, spend reporting, process automation, and strategic financial partnership across agency and client stakeholders.

Business Management & Client Engagement:

• Serve as the primary financial liaison for client, supporting conversations related to reconciliation, invoicing, fiscal stewardship, and budget management.
• Deliver clear, proactive financial readouts that provide visibility into spend, forecasts, accruals, financial risks, and funding utilization.
• Build credibility and trust with client finance and marketing stakeholders through consistent financial transparency, ongoing communication and strategic recommendations.
• Partner with account leadership to ensure financial decisions support both client objectives and agency profitability.
• Proactively identify and communicate budget variances, financial implications, and reconciliation outcomes to both client and internal stakeholders.

Financials:

• Provide monthly financial updates, with clear visibility into fiscal budget status, timing, risks, and required next steps.
• Ensure financial accuracy, compliance, and transparency across all client-related work associated with the fiscal budget, including aggregation of retailer plans, reconciliation, and financial changes in partnership with the balance of team.
• Manage compliance across quarterly reconciliation, client status reports, weekly finance meetings and related account financial processes.
• Own revenue recognition, invoicing accuracy, accruals, and reconciliation tied to the account.
• Maintain audit-ready documentation, consistent financial records, and strong internal controls across the account.
• Serve as the escalation point for discrepancies between delivery, billing, and client expectations, ensuring timely resolution and cross-functional alignment.
• Ensure alignment between clients fiscal calendar, agency financial reporting, delivery timelines, and vendor PO / client PO accuracy.
• Optimize funding and utilization based on monthly reports, reconciliations, scope movement, and approved budget changes.
• Review performance data to measure productivity, goal achievement, and areas needing improvement.

Process Optimization & Ways of Working:

• Own ongoing evaluation and optimization of business and financial operations processes, reporting routines, and ways of working to improve consistency, accuracy, efficiency, and overall team effectiveness.
• Partner with Data Governance team to identify opportunities to streamline workflows, reduce manual effort, strengthen financial and operational reporting, and improve cross-functional alignment across internal and client-facing teams.
• Develop, document, and socialize improved processes, templates, and best practices that support scalable operations and a consistent delivery model across the account.

Skill Sets

Required:

• Bachelor's degree in advertising, marketing, business or related field
• 8+ Years of Finance or Operations experience, agency experience preferred
• Interest in the Financial/Business Operations discipline
• Experience in retail is a plus
• Proficiency in Word, Excel and Power Point
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to partner with Client Operations, Data Governance, Client Finance and Procurement
• Ability to lead and drive alignment across teams and seniority levels
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of…