Global Head, Client Governance & Oversight

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position Summary

The Head of Client Service Oversight & Governance for Northern Trust Asset Management, Global Institutional Client Group will lead the effort, as part of a recently created team, to actively manage and monitor client related risks ensuring compliance with regulatory requirements, internal policies and client agreements. This individual will lead the evolution of a team to ensure consistent review, oversight and governance of client related onboarding and ongoing servicing activities while providing ongoing training to the broader client facing team.

This individual will display a balanced, cross-functional perspective, liaising with clients, client facing partners, and the broader servicing teams to ensure a reduction of risk to the clients and business while positively impacting the value-added client experience. This will include first line responsibilities arising from the implementation of NT RCE program

The successful candidate will be a collaborative partner with the ability to manage multiple projects with high visibility. This individual will have exceptional communication and problem-solving skills working in an entrepreneurial environment to build the function and team. The role requires a high degree of asset and investment management acumen, control function experience, as well as a sense of urgency and partnership to do what is best for the client while protecting the business.

Key

Duties & Responsibilities

• Buildout a robust client oversight and governance function that includes, but not limited to the following oversight responsibilities:
• Oversee the coordination of the life cycle of on-boarding and off-boarding accounts:
  1) operational set-up across various teams,
  2) gathering legal and account setup documentation (as well as client updates),
  3) document KYC requirements and compliance,
  4) manage vendor and third-party relationships, and
  5) establish an internal dashboard for periodic metric reporting relating to client accounts
• Operationalize Client Service:
• Document new workflows across cross-functional teams to streamline account on-boarding and enhance existing processes
• Leverage systems and tools to automate and streamline processes (where applicable)
• Evolve operating model as appropriate as client needs evolve
• Develop new tools where required for tracking client events, inquiries and servicing issues. Document, manage and escalate issues in a timely manner.
• Governance:
• Partner across the organization to align First Line of Defense (1
  
  LOD) with broader oversight and compliance functions pursuant to achieving a One Northern goal.
• Review and approve client onboardings, including review and approval for KYC responsibilities in scope
• Act as a Program Manager for across client oversight and governance activities building out additional policies as needed and training client facing partners on them
• Ensure business adherence to relevant regulatory requirements, internal policies, standards and procedures
• Data Management:
• Align client oversight function with other parts of the business to ensure appropriate capturing and monitoring of client related data. Work cross-functionally to…