GCM Client Administrator II - CLO

Overview

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes.

Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast‑paced environment with career advancement opportunities should apply.

• Continuous reassessment and evaluation of processes is ingrained in the team’s DNA.
• Collaborative approach to identifying, assessing, developing, and implementing solutions across the platform.
• Participation in special projects and initiatives on a regular basis.
• Support the Relationship Manager with oversight of client relationships.
• Perform daily cash application and position reconciliation.
• Perform daily and monthly tie‑outs of underlying loan characteristics.
• Liaise with auditors, underwriters, CLO managers, private debt managers, and other parties involved.
• Assist with global asset set up and maintenance.
• Perform trade and wire processing for daily trading activity.
• Strategize, recommend, and implement innovative ideas for improved daily workflows.
• Expose across entire lifecycle of servicing loan clients, including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / compliance reporting & waterfall payments.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Our team employs extensive cross‑training to provide employees with a comprehensive view of all aspects of servicing our clients. This position offers the opportunity to learn various roles, processes & procedures to meet client expectations and to define and build individualized career pathing for staff, including leadership, project management, client relationship, operations and analytics roles.

• Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact.
• OR in lieu of a degree, a combined minimum of 4 years of higher education and/or work experience, including a minimum of 1 year of relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communication skills.

• Bachelor’s Degree in Finance, Business, Economics or Accounting.
• Highly proficient in Microsoft Office, SQL.
• Exceptional organizational skills with attention to detail.
• Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills.
• Demonstrated ability to work as part of a team, and to contribute on an individual basis.
• Familiarity with various loan products – Bi‑Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies.
• Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager.
• System / Application experience – Clearpar, Solvas/CDO Suite, SEI, Wall Street…