Institutional Relationship Management Associate

Institutional Relationship Manager

City:
Chicago Division:
North America Client Group

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Serve as a key partner in a team-based coverage model for North American institutional clients delivering a high-quality client experience defined by our four pillars: investment excellence, operational excellence, consistency, and partnership. Build and maintain strong relationships with clients and key external stakeholders, including consultants, custodians, and administrators (some travel may be required to support this) Coordinate client meetings, including scheduling, agenda development, preparation of materials, and follow-up on action items.

Support senior relationship managers, client onboarding, account maintenance, reporting requirements, operational changes, and issue resolution in partnership with cross-functional teams. Maintain accurate client activity, relationship information, opportunities, risks, follow-up actions, and business-at-risk information within Salesforce and other internal systems. Develop a strong understanding of institutional investors and market trends, effectively communicating insights and positioning JHI strategies and products to clients and internal partners.

Assist in the preparation and delivery of client presentations, reporting, investment updates, RFPs, RFIs, and due diligence materials. In collaboration with senior relationship managers, contribute to client retention and growth initiatives by identifying opportunities, supporting relationship and defense plans, and partnering with investment, sales, and product specialists. Support the introduction of appropriate investment content, specialists, and capabilities without compromising the priority of retention and the existing client experience.

Participate in projects and continuous improvement initiatives that enhance client experience, operational efficiency, and the use of technology and AI-enabled solutions. Carry out other duties as assigned Success in this role comes from strong organization, collaboration, follow-through, sound judgment, and the ability to serve as a trusted support partner while progressively expanding relationship management responsibilities.

What to expect when you join our firm

Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours

Must have skills

Experience in institutional asset management, relationship management, client service, investment operations, consultant relations, or a related investment-focused environment. Strong organizational, prioritization, and project management skills, with the ability to manage multiple competing priorities. Excellent written and verbal communication skills, with the ability to build effective relationships with clients and internal stakeholders. High attention to detail and a commitment to delivering accurate, timely, and high-quality work.

Ability to work collaboratively within a team environment, support senior colleagues, take ownership of assigned responsibilities, and escalate issues appropriately. Proficiency with CRM systems, reporting tools, and Microsoft Office or similar productivity platforms. Foundational understanding of financial markets, investment products, or institutional investment processes.

Nice to have skills

CFA designation, progress toward the CFA designation, or a willingness to…