Collections Manager

Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes.

Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.

The firm seeks an experienced Collections Manager to oversee its accounts receivable and collections function. Reporting to the Director - Billing & Collections, this individual will join a collaborative finance team, working closely with attorneys and finance leadership to optimize collections for the firm. The ideal candidate is a thought leader who can drive the function toward best practices. This is an exempt position based in our Chicago office.

• Oversee the firm's collections process, including monitoring aged accounts receivable and work-in-process (WIP) balances, and initiate the review, research, and resolution of all client receivables
• Utilize analytics to identify heightened collections risks associated with certain clients, matters, etc., as well as critical moments in a matter to catch up on collections or to require payment before proceeding. Build improved processes or policies to lower the risks
• Coordinate the biannual Collections Push, including forecasting likely collections
• Participate in key internal control oversight and documentation
• Analyze credit worthiness of clients and design mitigating retainers and/or payment terms as appropriate
• Develop and implement collection strategies in coordination with billing partners, primary team leaders, and the wider Revenue Cycle team
• Contact clients directly to collect past-due invoices and resolve underlying issues, communicating in a professional and diplomatic manner consistent with the firm's reputation
• Respond to client inquiries regarding accounts receivable balances and payment information
• Coordinate with billing attorneys to resolve invoice disputes and discrepancies, and notify attorneys of delinquent accounts, assisting as needed
• Prepare and distribute accounts receivable aging and collections reports
• Provide finance team management with recommendations on accounts to be referred to firm counsel, including payment history and supporting documentation, along with write-off recommendations for uncollectible accounts
• Ensure adjustments and write-offs are documented and recorded promptly
• Prepare reminder statements for attorneys and send to clients as requested; provide financial information for audit letters
• Oversee the supplying of new client vendor forms, EFT forms, W-9s, tax withholding waivers, etc., to clients
• Maintain accurate records of all collection efforts within the firm's financial management system
• Supervise collections staff, providing guidance on best practices and ensuring completeness and accuracy of their assigned work
• Design, document, and train finance team members on new processes to support client- or firm-driven changes
• Demonstrate strong leadership skills, fostering a supportive atmosphere that encourages teamwork
• Perform other collections-related duties as requested

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, Mathematics or a related field preferred
• 5+ years of collections or…