Supervisory Program Officer

Supervisory Housing Program Officer

The mission of the U.S. Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking home ownership opportunities for the American people. The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country.

The Office of Housing provides vital public services through its nationally administered programs. It oversees the Federal Housing Administration (FHA), the largest mortgage insurer in the world, and regulates important parts of the housing industry. The Office of Housing is committed to building and preserving healthy neighborhoods and communities through home ownership, rental housing and healthcare opportunities. The mission of HUD's Office of Housing Counseling is to provide individuals and families with the knowledge they need to obtain, sustain, and improve their housing.

OHC accomplishes this mission by supporting a strong national network of HUD-approved housing counseling agencies and housing counselors.

As a Supervisory Housing Program Officer, you will:

• Serve as the Supervisory Housing Program Officer in the Office of Oversight and Accountability. Exhibit knowledge, skills, and experience in all aspects of the housing counseling program and each of the office programs to assure program compliance
• Resolve issues and situations and report resolutions to senior management; evaluate work performance; effect minor disciplinary measures, such as warnings and reprimands, recommend other action in more serious cases.
• Advise, counsel, and or provide instruction to employees on both work and administrative matters. Receive and resolve complaints from employees, refer group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Serve as a technical expert on established policies and procedures for monitoring housing counseling performance, identifying opportunities for policy review and changes resulting from agency review and monitoring.
• Perform risk management and monitoring of program participants and provide technical guidance in accordance with HUD Departmental program(s) regulations.