Police Communications Operator I

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Job Description - POLICE COMMUNICATIONS OPERATOR I (419251)

Job Description

419251

Description

BID/JOB ANNOUNCEMENT

POLICE COMMUNICATIONS OPERATOR I

Office of Emergency Management & Communications

OEMC

Number of Positions: 14

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with Public Safety Employees Union – S.E.I.U., LOCAL 73 AND I.B.E.W. LOCAL 21 (BARGAINING UNIT 02). Only employees in City job titles in this bargaining unit are eligible to bid.

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee  (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under supervision, receives, processes, and relays requests for police, fire, or emergency medical services and/or non-emergency requests for public safety services or assistance, and performs related duties as required

· Receives incoming emergency 9-1-1 calls from callers requesting public safety services or assistance

· Receives incoming calls from 3-1-1 or other city numbers from callers requesting non-emergency public safety assistance

· Solicits descriptive information from callers to determine the nature of requests and the gravity and location of incidents, including potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide service

· Processes calls involving non-English speaking, excited, suicidal, or individuals experiencing a crisis

· Enters incident or service request information using a computer console and forwards to Police Communications Operator II for dispatching

· Operates a two-screen police dispatch console and telephone equipment to receive and process 9-1-1 calls

· Forwards requests for fire and emergency medical services to fire dispatch operations

· Determines whether callers have been the victim of a crime or the subject of a non-criminal incident

· Uses the Incident Reporting Guide to determine the proper primary and secondary classification of criminal and non-criminal reports

· Uses the Police Computer Aided Dispatch (PCAD) system to create a computerized event of non-emergency incidents so a Records Division (RD) number can be assigned

· Gathers information (e.g., motor vehicle thefts, stolen vehicle parts, etc.) for dispatchers to submit into the Law Enforcement Agencies Data System (LEADS)

· Relays information regarding incidents to other communications operators, department officials, or other agencies, as required

· Provides on-the-job training for new hires, as required

NOTE:

The list of essential duties is not intended to be all inclusive; there may be other duties that are essential to positions within the class.

Additional duties may be required for this position

Location:1411 W. Madison

Days:Rotating days off

Note:Will require Overtime

Will be required to work weekends and holidays

OEMC is a 24/7 operation

Qualifications

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• High School Diploma or equivalence certificate (GED), plus two years of work experience performing high volume public contact or customer service work that requires soliciting information either in-person, via telephone or radio, OR Eighteen (18) months of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio and completion of Introductory to Emergency Management and Communications course offered at the City Colleges of Chicago, or Two years (2) of work experience conducting telephone interviews and/or surveys, or Eighteen (18) months of work experience conducting interviews and/or surveys and completion of Introductory to Emergency Management and Communications course offered at the City Colleges of Chicago, or High school Diploma or equivalent certificate (GED), plus one (1) year of…