Crime Surveillance Specialist

Metra is America’s fourth busiest commuter rail system, providing essential transportation services to a community of over 9.4 million residents. As an organization of over 2,600 professionals, we are committed to safely and efficiently meeting the growing and changing transportation needs of the commuters and businesses we serve.
To meet those needs, Metra employs a diverse workforce in an environment that fosters creativity and drives innovation. We invite you to learn more about Metra and the many career opportunities we offer.

The final salary will depend on the candidate's qualifications. Those with8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

The Metra Police Department serves and protects commuters using the Metra system and Metra’s property. The mission of the Metra Police is to safeguard the lives and property of the people they serve, to reduce the incidence and fear of crime and enhance public safety. Metra Police work to expedite issues with the commuting public and handle vehicle accidents and trespasser incidents on Metra railroad and property.

Metra Police actively engage and work with first responders as well as local, state and federal agencies during service disruptions and partner with these agencies on security planning. Their work ensures the safety of Metra’s passengers and employees and reduces train delays.

Reporting to the Police Ops Commander Area 1, the Crime Surveillance Specialist works in the Multimedia Analytic Center (MAC) to monitor, assess, and act on incoming information from all communications sources regarding crimes in progress, emergency and special events, severe weather, as well as emergency or other significant local, national, and international incidents that could pose a threat to public safety or Metra's system.

Sources of information includes, but is not limited to, Metra's video surveillance system, the Commuter Observation Protects the System (COPS) program, radio communications, and electronic data systems of federal, state, and local law enforcement agencies and task forces.

Monitor the MAC video camera system, COPS console, and other official sources of restricted information to detect incidents in real-time or historically. Evaluate incoming reports and take decisive action to mitigate threats, provide assistance, and alert appropriate law enforcement agencies or emergency response services. Keep abreast of relevant developing and ongoing situations through news media reports and other communications media.

Research archival videos based on date/time parameters to detect reported and unreported incidents. Assist in retrieving video images from fixed remote surveillance for use in criminal investigations. Organize multiple camera views to produce a complete investigative presentation. Create and transfer final files to DVDs and jump drives.

Use the five-step threat assessment system to analyze cluster indicators or observed patterns and assign actionable law enforcement level notifications based on the applicable agency's…