Clinic Director, Ophthalmology

Clinic Director, Ophthalmology

The University of Illinois Hospital & Clinics (UI Health) is seeking a full-time Clinic Director for our Ophthalmology Clinic. The Clinic Director directs the daily administrative operations of one or more ambulatory clinics, including the management and supervision of professional and/or support staff in the delivery of quality and safe patient care, direct or indirectly. As a member of the Ambulatory leadership team, the clinic director develops and implements strategies and tactics to improve and strengthen the clinic enterprise and services to provide high quality, safe and cost-effective care.

The Clinic Director reports to the Associate Operations Officer, Ambulatory Services and has a collaborative relationship with the Clinic Medical Director and Chief Ambulatory Medical Officer.

Strategic Planning, Goal Setting and Communications

• Determine, plan, and establish the strategic course to improve and strengthen the health care business and services in the outpatient clinics, thus improving the contribution margin to the enterprise.
• Analyze changes in demographics, market competition and social and economic factors in the organization environment to formulate the clinic's vision and values statements.
• Study trends, innovative approaches and new patient testing to apply new concepts towards meeting organizational strategic goals.
• Oversee provider scheduling process.
• Attend all regularly scheduled Ambulatory Clinic Director meetings, Ambulatory Leadership meetings, Hospital Leadership meetings, Learning Development Institutes (LDls), and monthly joint Clinic Medical Director (CMD)/Clinic Director (CD)/Chief Ambulatory Officer (CAO) meetings and daily safety operational huddles.
• Conduct clinic staff meetings and huddles. Responsible for the regular dissemination of UIH information to clinicians, staff, and where appropriate, to patients and guests.

New Business Development

• Reviews and provides input into the modification of the clinic structure and its services to improve and expand operations and/or services.
• Present proposals to Clinical Departmental Leadership and Ambulatory Services Administration.

Regulatory Compliance

• Ensure Hospital, Ambulatory Services, and Clinic/Departmental policies and procedures are reviewed and updated regularly as required by University, Medical Center and external regulatory agencies, particularly the Health Resources and Services Administration.
• Monitor and ensure regulatory compliance with standards from The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and other oversight bodies.
• Participate in TJC tracer activities when scheduled in respective clinic and upon request for other clinics.
• Ensure staff completes their work assignments within the scope of practice for their discipline.
• Work collaboratively with Labor Relations Management staff and ambulatory leadership to carry out the Collective Bargaining Agreements for the Civil Service union employees.
• Ensure all audits are performed as required by the hospital and ambulatory administration leaders.
• Work with the CMD to design and implement the Clinic's quality improvement program, which includes initiatives and metrics that align with the QI plan for UIH.
• Maintain ambulatory facility standards in accordance with all accreditation and regulatory requirements.

Financial / Budgetary Responsibility

• Develop the annual budget for the clinic, establish growth plans, and prepare the requests for capital equipment, in collaboration with the (CMD), and the Clinical Chief of Service (CCOS), Director of Administrative Operations and Ambulatory Services Finance.
• Jointly responsible with CMD for the Clinic's profit and loss, budget variances, and visit volumes.
• Responsible for daily reconciliation of patient visits.
• Understand and utilize various management tools such as visit reconciliation, charge lag, Practice Profile, and MOTOR reports.
• Perform feasibility and financial studies to determine value-added analysis, breakeven analysis, and revenue.

• Master's Degree in Business Management, Health Care Administration or Public Health, and 3 years of experience in an outpatient care setting, including management experience in an academic environment OR
• Bachelor's degree and a total of 6 years management level experience (supervisory and financial) in healthcare.
• Working knowledge of health care in a physician office environment.
• Solid knowledge of federal, state and Joint Commission clinical guidelines/standards and compliance for patient healthcare, safety and billing requirements and knowledge how to apply them in practice.
• Financial acumen in understanding, preparing and managing operational budgets.
• Intermediate skills using general office equipment, Microsoft suite of office products (e.g. Word, Excel, Outlook).
• Strong communication skills to interact with patients and develop effective working relations with patients, colleagues, other colleges, ambulatory,…