Implementation Technician

Overview

Join Our Team as a Traveling Technician – Implementation Team. At Surgical Solutions, we are dedicated to providing exceptional support to healthcare teams by ensuring surgical instruments and equipment are meticulously maintained and ready for every case. We partner with hospitals and surgical teams to deliver high-quality, reliable services that help improve patient outcomes.

We’re currently seeking Traveling Technicians to join our Implementation Team—professionals who thrive in dynamic environments, passionate about healthcare support and love to travel. Must live near a major airport to support frequent travel—ideal locations include Grand Rapids, MI Metro, Chicago Metro, NYC Metro, Louisville, KY Metro, Kansas City Metro and St. Louis Metro.

• Travel across assigned territories to support new hospital accounts in both the operating room and sterile processing departments.
• Execute the project plan for successful implementation of new accounts.
• Build and maintain strong, trusted relationships with hospital personnel, surgeons, nurses and OR staff.
• Help onboard new Technicians, orienting them to relevant hospital protocols and procedures. Provide on-the-job training for new hires and/or re-training for current staff.
• Ensure the highest standards of decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Maintain laparoscopic equipment, manage repairs, and replace instruments as needed.
• Keep surgeon preference cards up to date.
• Demonstrate professionalism in service, communication, and teamwork with Surgical Solutions, hospital, and OR personnel.
• Maintain CRCST certification and comply with all credentialing and training requirements.
• Lead by example in daily operations to support operational workflows. Share best practices to help teams integrate digital tools smoothly.

• CRCST or CBSPD certification required. If CBSPD certified, must obtain CRCST certification within 120 days of employment.
• Previous OR/SPD experience required.
• High school diploma/GED required, some college preferred.
• Outstanding customer service skills and the ability to build rapport quickly with healthcare teams.
• Strong attention to detail and ability to anticipate needs.
• Flexibility for 24/7 hospital coverage including weekday, weekend, holiday rotations, and on-call shifts.
• Ability and willingness to travel up to 90% of the time.

We value a people-first culture and empower our team members to make a meaningful difference in healthcare. You’ll have the opportunity to work with cutting-edge technology and a dedicated team that supports your growth and success.