Program Services Specialist - Student Affairs - Counseling Center

Extra Help - Program Services Specialist–Student Affairs–Counseling Center

This Position is temporary and limited to 900 hours.

Hiring Department: Student Affairs–Counseling Center

Location: Chicago, IL, USA

Requisition : 1039597

Hours per Week: 37.5

# of Positions: 1

Workplace Type: On‑Site

Posting Close Date: Tuesday, March 3, 2026

Salary: The rate of pay for this position is $25.00 per hour.

This position is not eligible for benefits.

The Extra Help Program Services Specialist will assist in the administration duties of the Counseling Center programs working under the general supervision of the Executive Director. This position will manage the front desk staff ensuring processes, operations and procedures are being followed and adhered to.

• Responsible for implementing program priorities, setting goals, and objectives for front desk staff in the ongoing process of the Counseling Center.
• Provides leadership for the development of employees.
• Ensure that front desk staff reconcile accounts in a timely manner and are using the correct codes according to OBFS.
• Responsible for training new hires and employees on new policy and procedures.
• Participates in departmental objectives and long‑term planning.
• Responsible for front desk staff completing ticket requests for employees with issues with IT, phones, scanning, copier, etc.
• Enters non‑clinical client information into Titanium.
• Responsible for front desk employees leave requests and time punches approvals.
• Informs Clinical Director of problems related to appointment coverage, client complaints, etc.
• Assist with scheduling appointment and other duties when staff is out.
• Maintain files by scanning documents into client files and ensure client files are signed off properly by counselors before they are closed.
• Assists in yearly retention of client files.
• Ensures that service and informational requests from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill requests.
• Maintains inventory of forms needed for various counseling services and activities.
• Serves as liaison between other departments and the Counseling Center and bring any problems to the attention of the appropriate supervisor.
• Assist with maintaining appointments for the Executive Director.
• Book meeting space and catering for the department.
• Maintains inventory of office supplies and order when needed.
• Other duties as assigned.
• Perform other related duties and participate in special projects as assigned.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.