Care Coordinator Float

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Program Department! The Social Drivers of Health (SDOH) Care Coordinators at Erie connect patients with a range of services to address the social drivers of health. The Care Coordinator role is a direct service patient-supporting role, with some administrative responsibilities.

The Care Coordinator supports patients in-person in the clinic and works directly with clinical care team members. The Float Care Coordinator ensures consistency of SDOH services across their assigned region by providing on-site support at any of the health center sites in their region as required.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary.

Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Patient Support Responsibilities:

• Attend to patients through warm handoffs from the clinic.
• Screen clients for needs around social drivers of health and connect to internal and external resources.
• Provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.

Administrative Responsibilities:

• Complete data entry and documentation.
• Assist with distribution and tracking of SDOH resources, including bulk mailing of SDOH resources. This also includes Top Box Foods distribution, ordering Uber Health rides, and distributing other material resources.
• Use Epic to document work, respond to requests, process work queues, and communicate with clinical care teams.
• Performs other duties as assigned.

Education

Required:

• High School diploma or equivalent required.

Preferred:

• Associates degree or Bachelor's degree a plus

Experience:

• Work experience in community health, social or community services, or comparable experience preferred.

Skills and Knowledge

Required:

• Verbal and written communication skills, including high level of comfort presenting to groups.
• Comfort using telephonic interpretation services required.

• Ability to operate various office equipment and proficiently use common software applications for email, word processing, and data management.

Preferred:

• Intermediate proficiency in Microsoft Office preferred
• Bilingual fluency (English/Spanish) strongly preferred, dependent on Erie site. Other bilingual fluency a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.

• We find our career sweet spot at Erie.