Family Support Educator; FSE - Chicago, IL

Family Support Educator (FSE) - Chicago, IL

Join to apply for the Family Support Educator (FSE) - Chicago, IL role at Acadia Pharmaceuticals Inc.

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Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA‑approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid‑ to late‑stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier‑stage programs that address other underserved patient needs.

At Acadia, we’re here to be their difference.

Provide expert field‑based patient education and support throughout the treatment journey for the Rett community. Serve as the dedicated point of contact for Rett families to answer on‑label, clinical education‑related questions about disease state and product. Engage primarily with caregivers and families, healthcare professionals (when appropriate), and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy.

• Provide disease‑state, product, and ongoing therapy‑management education upon request, in consumer‑friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in‑person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborate with and support the entire assigned territory, which consists of multiple internal cross‑functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Support and communicate educational opportunities with cross‑functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but not limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease‑state education, and therapy‑management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease‑state, product, and Acadia Customer Support Programs (e.g., Hub‑related and Patient Assistance Programs, and ambassador speaker programs).
• May moderate, lead, and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in‑service to physician offices reactively to educate about the Family Support Educator role, patient support resources provided to caregivers, pre‑ and post‑enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute opportunities to provide leadership within the Family Support Educator team and with cross‑functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross‑functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensure that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, and policies and demonstrate Acadia values.

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus.
• 5+ years of relevant experience in the pharmaceutical industry, patient access, national accounts, and specialty pharmacy. At least 2 years of patient support, education, or leadership experience…