Medical Office Associate - Physical Therapy

Extra Help - Medical Office Associate - Physical Therapy

Position is temporary and limited to 900 hours.

Hiring Department: UI Health - Outpatient Therapy Clinic

Location: Chicago, IL USA

Requisition : 1037219

Hours per Week: 7.5

# of Positions: 1

Workplace Type: On‑Site

Posting Close Date: Friday, February 26, 2026

Salary: $27.94 per hour

This position is not eligible for benefits.

This role's primary function is receptionist duties for all staff, patients and visitors to the Rehabilitation Services Department. Responsibilities include general reception tasks, scheduling, monitoring patient flow, processing authorization for treatment with third‑party payers, and maintaining a clean and safe environment.

• Schedule patients using the EHR Scheduling System and manage work queues
• Verify insurance for eligibility and authorization status
• Contact insurance companies and case managers to obtain authorization for treatment, providing necessary documentation
• Document insurance authorization status in EHR and communicate with clinical staff
• Maintain a proactive understanding of changing insurance requirements
• Educate team about insurance requirements
• Act as liaison for inter‑department communication regarding insurance
• Complete cover sheets and create paperwork packets for new evaluations
• Manage patient flow through registration or visit notification in the Patient Registration System, registering patients in the EHR Scheduling System and monitoring wait times
• Validate patients' parking tickets
• Collect patient financial liability and Fitness Center membership payments, processing deposits
• Manage consent and release of information forms; witness signatures and send completed forms to the HIM Department
• Perform charge release; identify issues with charge entry or missing notes, alert team members, and follow through to resolution
• Answer the telephone for all staff in the PT/OT Department and take appropriate action, including taking messages or providing information, scheduling or rescheduling patients
• Respond to patient and department inquiries
• Complete additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry
• Complete additional departmental tasks such as maintaining patient care and waiting areas and preparing the workspace for the next day
• Share expertise and participate in the development of process improvement initiatives within the department and organization
• Assist with orientation of new staff via mentoring
• Other related duties as assigned
• Alternative productivity expectations may be determined within this classification based on fluctuating department needs
• Perform other related duties and participate in special projects as assigned

• Prefer at least 1 year experience in outpatient OT/PT setting
• Prefer Spanish‑speaking
• Prefer experience with Epic EHR
• Clinic hours are Monday - Friday 8:00 a.m.
  
  - 6:30 p.m., Saturday 8:00 a.m.
  
  - 12:00 p.m.

The University of Illinois System is an equal‑opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non‑discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E‑Verify.

The university provides accommodations to applicants and employees. Request an Accommodation.