Program Manager-Quality

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

• Implement effective quality planning
  • Design quality plans, programs and policies, peer review, and best practices in partnership with senior medical and operational leaders.
  • Lead the department to identify quality opportunities and concerns, in collaboration with the Director of Quality.
  • Facilitate the implementation of systems and processes that promote a fair and just culture, and improve patient care.
• Provide leadership and operational implementation of assigned Clinical Quality activities
  • Conduct detailed, sophisticated, accurate and creative analyses of data at NMHC and outside NMHC (e.g. benchmarks, comparative data) to identify quality opportunities.
  • Develop, conduct, implement and improve process improvement activities to improve high quality & high-reliability healthcare.
  • Identify and utilize appropriate quality metrics to evaluate project or performance success based on stated purpose and needed outcomes.
  • Advance performance compared to appropriate external benchmarks and optimize process and outcome metrics.
  • Coordinate organizational responses to regulatory standards related to quality such as Joint Commission, CMS QAPI, etc.
  • Provide oversight for CMS data submission and ensure compliance with all CMS data requirements (e.g. validation, etc.).
• Support NM quality program
  • Share quality activities across NMHC and coordinate collaborative NMHC quality efforts as assigned.
  • Participate in the development, review, and revision of policies and procedures that affect quality.
  • Maintain collaborative relationships with other departments including, but not limited to, Accreditation and Compliance, Risk Management, Patient Safety, Process Improvement, Clinical Documentation, and Nursing, Medical Staff, Pharmacy, and other disciplines.
  • Continuously evaluate and improve the quality program based on internal needs and external requirements and standards.
• Support effective department operations and growth, and personal development
  • Support, coach, teach, mentor, monitor and evaluate the work of others conducting quality work (as directed) and personally conduct, coordinate, facilitate, and participate in quality assessments, improvement efforts, committees, etc.
  • Assist Director to recruit, manage, mentor, coach, and develop staff to optimal professional effectiveness and engagement.
  • Oversee effective use of budget and other resources as delegated. Will supervise projects with organizational impact, and intermittent staff assignments.
  • Responsible for self-development and professional engagement, including knowledge of the literature and attendance at professional meetings, preparation of manuscripts, posters and presentations, involvement of with local and national task forces as relevant.

• Bachelor’s degree in Nursing or Allied Health Profession or a Master’s degree in a healthcare related field
• 5+ years of work experience, with 4+ years in a healthcare setting, and 3+ years of quality, patient safety, or relevant experience
• Advanced competence with Excel and data analysis
• Mastery of performance improvement methodologies (i.e. DMAIC), analytic tools and methods, including implementation with measurable results
• Highly effective and experienced at facilitation of teams including complex multi-disciplinary projects
• Knowledgeable and skilled at managing disparate perspectives and conflict
• Excellent writing and presentation skills
• Expert knowledge of quality and patient safety, quality measures and measurement, relevant statistical tools, and associated methodologies (e.g., RCA, FMEA, DMAIC, and NM Toolkit).

• Master’s degree
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) or other evidence of advanced commitment to profession.
• Familiarity with major sources of measures, literature, and quality- and patient-safety-related federal and state policy.
• Experience with clinical outcomes, safety, and patient satisfaction data

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times,…